1. Introduction
Fireball Industries ("we," "us," or "our"), located at 1410 Highland Rd #1, Macedonia, OH 44056, United States, operates the EmberNET platform and the website at embernet.ai. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our services.
2. Information We Collect
2.1 Information You Provide
We may collect information that you provide directly to us, including:
- Account registration information (name, email address, company name)
- Contact form submissions and correspondence
- Payment and billing information
- Technical support requests
2.2 Automatically Collected Information
When you access our services, we may automatically collect certain information, including:
- IP address, browser type, and operating system
- Usage patterns and pages visited
- Device identifiers and hardware information
- Cookies and similar tracking technologies
2.3 Industrial Data
Through the EmberNET platform, we may process industrial telemetry data, sensor readings, and operational data on behalf of our customers. This data is processed according to our customer agreements and is treated as confidential.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related communications
- Respond to inquiries, support requests, and feedback
- Send technical notices, updates, and security alerts
- Monitor and analyze usage trends to improve user experience
- Detect, prevent, and address technical issues and security threats
- Comply with legal obligations
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party vendors who assist us in operating our services, subject to confidentiality obligations
- Legal Requirements: When required by law, regulation, or legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Consent: With your explicit consent
5. Data Security
We implement industry-standard security measures to protect your data, including:
- 256-bit encryption for data in transit and at rest
- Zero-trust networking architecture with no open inbound ports
- Per-site data isolation with dedicated namespaces
- Regular security audits and vulnerability assessments
- Role-based access controls and multi-factor authentication
6. Data Retention
We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Industrial telemetry data retention periods are defined by individual customer agreements.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access and receive a copy of your personal information
- Correct inaccurate or incomplete data
- Request deletion of your personal information
- Object to or restrict processing of your data
- Data portability
- Withdraw consent at any time
8. Cookies
We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You may control cookies through your browser settings. Note that disabling cookies may affect the functionality of our services.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party services you access.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.
11. International Data Transfers
Fireball Industries operates from the United States with additional operations in Zacatecas, Mexico. If you access our services from outside these regions, your information may be transferred to and processed in the United States or Mexico. We take appropriate safeguards to ensure your data is protected in accordance with this policy.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our services after changes become effective constitutes acceptance of the revised policy.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: info@fireballz.ai
- Phone: 1-855-693-7225
- Address: Fireball Industries, 1410 Highland Rd #1, Macedonia, OH 44056, United States
- Website: fireballz.ai